All roles
Support Manager
What you'll do
- Set up and run customer support.
- Build one intake where every customer issue gets an owner and a response time.
- Triage incidents, reproduce defects and get them to the right engineers.
- Create onboarding checklists.
- Handle customer privacy and consent requests.
- Review customer health and renewal risk monthly.
Apply if all five are true
Probably not a fit if
- Your experience is only scripted call-center support.
- You want a large existing team and process.
- You avoid technical detail.
About Monar
Monar provides secure tech infrastructure for teams building SaaS products at any scale.
We cover the specifics of each role in the first interview.
When you apply
Tell us about a support process you created and how you measured customer health.